Return Policy

We are unable to accept returns or issue refunds due to the nature of the items we include in our gift boxes, but in the unlikely event your gift box has arrived in less than perfect condition, please notify us within 48 hours of delivery so we have the opportunity to make it right for you!

You can reach us via email at hello@twineshop.co or via phone at 964-865-4406.

Our studio hours are 9 am – 5 pm EST, Monday to Friday excluding holidays.